Contact PLZ Profi
Found a bug, have an idea for a new feature or just want to share some quick feedback? Get in touch. PLZ Profi thrives on input from real-world users, because the best improvements come straight from dispatching.
The quickest way to reach us
The easiest way is to send us an email. We read every message ourselves, whether it is a quick note from your dispatching day, an idea for area planning or a request for another country. You do not need an account and there is no form to fill in. You are welcome to write in English or German.
- Bug reports and technical problems with the tools
- Ideas for new features, filters or exports
- Questions about using the tools for dispatching and area planning
- Wrong or missing postcodes and place names
What is your message about?
Click the matching button to open your email program with the subject already filled in. That way your message goes straight to the right topic.
Report a bug
The search cannot find a place, the map does not load or an export looks wrong? Briefly describe what happened. The checklist below will help.
Report a bug ➔Idea or feature request
Another country, an extra filter, a new export column or a connection to your system? Tell us which problem the feature would solve in your daily work.
Send an idea ➔Correct postcode data
A place is missing, a place name is out of date or a postcode is in the wrong location? Send us the country, postcode and correct place name. We check every report and update the data.
Send a correction ➔Partnerships
Are you a freight forwarder, association, trade publication or logistics software provider interested in working with PLZ Profi, for example on advertising, articles or interfaces? We look forward to hearing from you.
Send an enquiry ➔Checklist for bug reports
With these details we can usually reproduce a problem straight away and fix it faster.
- Page and country: for example the homepage with Germany, the Czech Republic country page or the 3D loading metre calculator.
- Your input: the postcode or place name exactly as you typed it, and the radius you selected.
- Settings: whether the compass, sorting or results shown (Top 10, Top 20, All) were active.
- Browser and device: for example Chrome on a Windows PC, Edge in the office or Safari on an iPhone.
- A screenshot: a picture of the page or the error message often says more than a long description.
Please do not send customer data, order numbers or other confidential information. Postcode, place and radius are all we need to investigate.